Return Policy

• 30-Day Return Policy
  Orders may be returned within 30 days of delivery for a refund of the purchase price. Original shipping costs are non-refundable.
  
  

• Free Domestic Returns (U.S. Orders)
  For orders shipped within the United States, we provide a prepaid return shipping label at no additional cost.
  
  

• International Returns
  Customers outside the U.S. are responsible for return shipping costs for non-warranty returns. Original shipping, duties, and taxes are non-refundable.
  
  

• Item Condition
  Products must be unused in their original packaging and free from damage, alterations, or any wear. Returns must also include all accessories, manuals, and documentation to qualify for a full refund.
  
  

• Refund Processing
  Refunds are issued to the original payment method after the returned item is received and inspected.

Warranty Policy

• 2-Year Limited Warranty
  All Sotsu products qualify for a two-year limited warranty covering manufacturing defects and electronic malfunctions.

• Coverage
  This warranty includes repair or replacement of defective components and covers return shipping costs for warranty-related issues.

• Exclusions
  Damage resulting from misuse, accidents, modifications, or normal wear and tear are not covered under warranty.

• Hassle-Free Service
  To submit a warranty claim, please contact our customer service team with your order details and a description of the issue. We will provide instructions for returning the product and cover shipping for all valid warranty claims (both domestic and international).